Privacy Policy

Effective date: September 2, 2025
Website: www.solutionhomebuyers.com (“Site”)
Company: Solution Home Buyers, LLC (“Company,” “we,” “us,” or “our”)

1) Overview

We respect your privacy. This Policy explains what information we collect, how we use it (including contacting you by text message, phone, and email), how we share it, and the choices you have. By using our Site, forms, ads, messaging channels, or services (collectively, the “Services”), you agree to this Policy.

Plain English promise: We do not sell or rent your personal information. We use it only to run our business, serve you, and comply with the law.

2) Information We Collect

Information you provide directly

  • Contact details: name, email, phone number, mailing address.

  • Property details: property address, condition, timeline to sell, ownership status, and other information you submit in forms, messages, or during calls.

  • Communications: the content of emails, texts, chat messages, and call notes.

Information collected automatically

  • Usage data: pages viewed, links clicked, time on page.

  • Device/technical data: IP address, browser type, operating system, mobile identifiers.

  • Cookies & tags: we use cookies and similar technologies (e.g., pixels) for analytics and advertising.

Information from third parties

  • Marketing & lead sources (e.g., Meta/Facebook Lead Ads, Google Ads).

  • Service providers that help us verify or enrich contact and property info.

  • Public records and real estate data sources.

3) How We Use Information

We use your information to:

  • Contact you about your property and our services via text/SMS, phone calls, and email.

  • Provide quotes/offers, schedule walkthroughs, evaluate properties, and complete transactions.

  • Respond to questions and deliver customer support.

  • Send service updates and relevant marketing (you can opt out at any time).

  • Analyze and improve our Site, ads, and Services (including via analytics and A/B testing).

  • Detect, prevent, and address fraud, security, and legal/compliance needs.

  • Comply with applicable laws and enforce our agreements.

4) Text Messaging, Calls & Email

By submitting a form, calling us, messaging us, or providing your contact information, you agree that we (and our service providers) may call you, email you, and send text/SMS messages at the number(s) and email(s) you provide, including with information related to your property, our services, and offers.

  • Message frequency: varies.

  • Text/SMS opt-out: reply STOP to any message to stop; reply HELP for help.

  • Rates: message and data rates may apply.

  • Consent not required: Your consent to marketing communications is not a condition of any purchase or service.

  • We may use dialers or automated systems where permitted by law.

5) Legal Bases (if you’re in the EEA/UK)

Where applicable, we rely on one or more of the following: your consent, performance of a contract or pre-contract steps, our legitimate interests (e.g., running a real estate acquisitions business), and compliance with legal obligations.

6) How We Share Information

We do not sell or rent your personal information. We may share information with:

  • Service providers/contractors who help operate our business (hosting, CRM, SMS/email/call platforms, analytics, advertising, scheduling, document prep). They may only use information per our instructions.

  • Advertising & analytics partners (e.g., Meta, Google) to measure performance and show relevant ads.

  • Successors in a merger, acquisition, financing, or sale of assets (your information will remain protected under this Policy or a policy at least as protective).

  • Legal & safety: to comply with law, enforce terms, or protect rights, property, or safety.

  • We may share aggregated or de-identified data that does not identify you.

7) Cookies, Analytics & Remarketing

We use cookies, pixels, and similar technologies to operate the Site, understand usage, and improve ads.

  • Analytics: We use tools like Google Analytics to understand how visitors use the Site.

  • Advertising/remarketing: We and our partners (e.g., Google, Meta/Facebook) may use cookies/pixels to show ads based on your visits and to measure results.

  • Choices: You can adjust browser settings to refuse cookies (some features may not work). To manage interest-based ads, use your platform settings (e.g., Google Ad Settings, Facebook Ad Preferences) or industry opt-outs such as the NAI/DAA tools.

8) Data Retention

We keep personal information only as long as needed for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements.

9) Your Choices & Rights

  • Opt out of texts: reply STOP to any SMS.

  • Opt out of emails: use the unsubscribe link or email us.

  • Opt out of calls: tell us during a call or email us.

  • Access/Correct/Delete: You can request access to, correction of, or deletion of your personal information (subject to legal allowances).

  • Do Not Track: We do not respond to DNT signals at this time.

10) State & Regional Notices (e.g., CA, CO, VA)

Depending on your state or country, you may have additional rights (access, deletion, correction, portability, opt-out of certain sharing). If you are a California resident, you may also request information about how we handle “personal information” under California law and opt out of certain “sharing” for cross-context behavioral advertising. We do not sell personal information. To exercise rights, contact us using the details below.

11) Children’s Privacy

Our Services are directed to adults. We do not knowingly collect information from children under 13 (or under 16 where applicable). If you believe a child provided us information, contact us and we will delete it.

12) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

13) International Users

If you access the Services from outside the United States, you understand your information may be processed in the U.S. and other countries that may have different data protection laws than your country of residence.

14) Changes to This Policy

We may update this Policy from time to time. We’ll post the new effective date at the top. Material changes will be highlighted when they take effect.

15) Contact Us

Questions or requests about this Policy or your information:
Solution Home Buyers, LLC
20311 Chartwell Center Dr #2458, Cornelius, NC 28031
Phone: 704-870-2100